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Turn Missed Customers Into Repeat Business—Automatically

Trellis is an AI employee that handles customer follow-ups, review requests, re-engagement, and at-risk win-back for your business. It works 24/7, costs less than a part-time hire, and never forgets a single customer.

📧 Email · 📱 SMS · 💬 WhatsApp New

No credit card  ·  Setup in 2 minutes  ·  14-day free trial

▶  Try the live demo first

Trellis - Your AI employee for customer follow-ups | Product Hunt Featured on Ship It shipit.buzz DevHub Top 1 Daily Winner Top 3 Daily Winner SaaS Hunt saashunt.best Featured on 1000.tools 1000.tools TinyLaunch Badge
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Magnolia Salon
Text Message
📞
Today 2:14 PM · Automated by Trellis
Hey Sarah! It's been 3 weeks since your last visit at Magnolia Salon 💇‍♀️ We'd love to see you again — reply YES to book your next appointment!
Delivered ✓
YES please! Can I come Thursday?
You're booked for Thursday at 2pm ✨ See you then! — Magnolia Salon
Delivered ✓
iMessage
↑
Example of what your customers receive · Trellis handles it for you

Most businesses lose customers not because the service is bad, but because no one follows up.

The salon visit was great. The yoga class was energizing. The dental cleaning went smoothly. The meal was perfect. But three months later, that customer is at a competitor. Not because they wanted to leave. Because no one gave them a reason to stay.

68%
of customers leave due to perceived indifference
5x
cheaper to retain a customer than acquire a new one
Most
small businesses have no systematic follow-up process
What Trellis Does

Not another dashboard. An employee.

01

Follows up after every visit

Trellis sends personalized messages to customers after their appointment or purchase. Not generic templates. Thoughtful, timely follow-ups that make customers feel remembered.

Automated
02

Collects reviews on autopilot

Happy customers get a gentle nudge to leave a review. Unhappy ones get routed to you privately before they hit Google. Your star rating goes up without you touching a thing.

Always-on
03

Brings back dormant customers

Customers who haven't visited in 30, 60, or 90 days get a personalized re-engagement message. Trellis knows when someone's about to lapse and reaches out before they forget you.

Predictive
04

Reports what matters weekly

Every Monday, you get a plain-English report: how many customers came back, who's at risk of leaving, what your review score looks like. No dashboards to check. It comes to you.

Zero effort
05

Follow-ups in 15 languages

Set a language preference per customer and Trellis sends every message in that language — Spanish, French, Mandarin, Korean, Vietnamese, Filipino, Arabic, Portuguese, Hindi, Japanese, Russian, Haitian Creole, German, Italian, or English. Falls back to English when no preference is set. Every message feels personal, because it is.

15 Languages
06

💬 WhatsApp Business — reach customers where they actually are

WhatsApp is the world's most-used messaging app — it's where your customers in India, Brazil, Europe, and increasingly the US are already active. Connect your WhatsApp Business number and Trellis sends post-visit check-ins, re-engagement messages, and review requests via WhatsApp. Set a preferred channel per customer: Email, SMS, or WhatsApp. If WhatsApp isn't available, Trellis automatically falls back to SMS → Email so no message is ever lost.

New Channel
See It In Action

Watch how Trellis works

A guided tour of your future dashboard

1 Dashboard Overview
2 Customer Tracking
3 AI Follow-ups
4 At-Risk Alerts
Total Customers
247
Active This Month
89
At Risk
12
Follow-ups Sent
156
📊
Your customer dashboard

Real-time stats on customer engagement and retention

Customer
Last Visit
Status
Sarah Johnson
2 days ago
Active
Michael Chen
5 days ago
Active
Emma Williams
8 days ago
Active
David Martinez
42 days ago
At Risk
👥
Track every customer

See visit history and engagement status at a glance

To: Sarah Johnson Sent
Hi Sarah! Thanks for visiting us yesterday. We hope you loved your new haircut. We'd love to hear your feedback!
Sent 1 day after visit
To: Michael Chen Pending
Hi Michael! It's been a week since your dental cleaning. How are your teeth feeling? Let us know if you need anything.
Scheduled for tomorrow
✨
AI-generated follow-ups

Personalized messages sent right after every visit

⚠️
David Martinez - 42 days since last visit
This customer is at risk of churning. Re-engagement message scheduled.
⚠️
Lisa Thompson - 38 days since last visit
Haven't seen this customer in over a month. Follow-up recommended.
To: David Martinez Pending
Hi David! We haven't seen you in a while and wanted to check in. We'd love to have you back—book your next appointment and get 15% off!
Re-engagement offer
🎯
At-risk customer alerts

Trellis identifies dormant customers and brings them back for you

Start Your Free 14-Day Trial → Try live demo
Visual Branding

Emails that look like your business

Local businesses win on trust and personality. Trellis lets you put your face—and your brand—directly in every follow-up, review request, and win-back message.

🖼️
10 ready-made templates Choose from pro-designed Follow-Up, Review Request, Re-Engagement, and Win-Back styles. Customize text, colors, and fonts to match your brand — in minutes.
📤
Upload your own photos Drag & drop a storefront shot, team photo, before/after, or any branded image. Stored on CDN — loads fast everywhere.
🎯
Different image per message type Your "We miss you!" gets a warm team photo. Your review request gets a clean branded graphic. Your win-back gets something that converts. Assign independently.
🎨
Colors & fonts match your brand Auto-populated from your brand settings. Every message looks like it came from you — not a generic email tool.
Make It Yours — Free 14-Day Trial →
From: Riverside Salon <hello@riversidesalon.com>
Riverside Salon
hair • color • care
👩‍🦰👩‍🦱👩‍🦳
Your Team Photo Here
📷 Custom Upload
✨ Re-Engagement
We miss you, Sarah!
It's been a while since your last visit — our whole team has been thinking about you. Come back in and let us take care of you again. ❤️
Book Your Appointment →
Riverside Salon · 420 Oak Street · Unsubscribe
Follow-Up
Review Request
Re-Engagement ✓
Win-Back
Custom Photo ✓
What to Expect

Here's what Trellis can do for you

🔄
Wins back dormant customers
Trellis identifies customers who've gone quiet and sends personalized re-engagement messages at the right time — automatically.
Brings back lost customers
⭐
Can lift your Google rating
Review requests go out at exactly the right moment. Unhappy feedback gets routed privately so you can resolve it first.
Improves your rating
📈
Keeps more customers coming back
Post-visit follow-ups, re-engagement nudges, and at-risk alerts run on autopilot. Customers feel remembered — and return more often.
Higher retention rates
📋
Runs itself — and reports back
Follow-ups, review requests, and re-engagement are handled end-to-end. Weekly reports land in your inbox showing who came back, who's about to lapse, and where your rating stands. Zero manual work required.
Zero manual work
💸
A fraction of what competitors charge
Tools like Podium and Birdeye still require your attention. Trellis handles everything for you for a fraction of the cost — and delivers results you can actually see.
Save money, done for you
💬
Messages that feel personal, not automated
Trellis personalizes every message using customer context — visit history, timing, and behavior — not just mail-merge templates. Your customers notice the difference. So does your retention rate.
Customers feel valued

Ready to stop losing customers to silence?

Start Your Free 14-Day Trial → See a live demo

No credit card  ·  Free 14 days  ·  Setup in 5 min

Founding Pilot

Get Trellis Free for 30 Days.
Just Tell Us How It Goes.

We're inviting a small group of local service businesses to try Trellis at zero cost — no credit card, no commitment. In exchange, we ask for honest feedback and, if it works well, a short testimonial or case study. That's the entire deal.

Join the Pilot → 30 days free  ·  Limited spots

Traditional tools

  • You learn a new dashboard
  • You write email templates
  • You check analytics daily
  • You trigger campaigns manually
  • $200-400/month
vs

Trellis

  • Works effortlessly from day one
  • Writes personalized messages itself
  • Reaches customers in their language
  • Reports come to you weekly
  • Runs 24/7 without intervention
  • Starting at $59/month

Every customer deserves a follow-up. Now they'll get one.

Start free in minutes. No credit card. No setup headaches. Your AI employee is ready when you are.

Start Your Free 14-Day Trial →

▶  Or try the live demo first

No credit card  ·  Free 14 days  ·  Setup in 5 min

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