We Found AI-Generated Claims on Our Site. We Removed All of It.

We need to be straight with you about something.

What Happened

We used AI to help draft content for our website — blog posts, feature descriptions, and supporting copy. Some of that content included statistics and specific claims (things like "60% of clients never return" or dollar figures for revenue impact) that weren't sourced from real, verifiable data. They were plausible-sounding numbers generated by an AI, presented as if they were facts.

That's a problem. If you made a decision — even a small one — based on a number we couldn't stand behind, we owe you an apology. We're sorry.

What We Did

We audited all content on the site and removed or rewrote every claim we couldn't verify. If a stat didn't have a credible, checkable source, it's gone. Full stop.

We also updated our content process: nothing goes live without a source citation or an explicit flag that it's based on general industry observation — not hard data.

Why We're Telling You

We could have just fixed it quietly. Nobody would have known.

But if you signed up for Trellis — or you're considering it — you deserve to know that the people running this product take accuracy seriously. Trust is the only currency that actually matters for a tool that runs your customer relationships.

We messed up. We fixed it. We're telling you.

What Stays True

The product itself is real. Follow-up automation works. Customers coming back because someone reached out at the right moment — that's not a fabricated outcome. That's what every business using Trellis experiences.

We just can't put a precise number on it that we didn't earn.

Questions?

Reply directly to the email you got about this post. We read every one.