Frequently Asked Questions
What happens when I exceed my contact limit?
We'll notify you when you're approaching your limit. You can upgrade to the next tier at any time. We won't stop your service or charge overage fees without your approval.
Can I cancel anytime?
Yes. No long-term contracts. Cancel anytime from your dashboard. Your service remains active until the end of your billing period.
Do you offer a free trial?
We offer a 14-day money-back guarantee. If Trellis doesn't work for your business, get a full refund within the first two weeks.
How is this different from Podium or Birdeye?
Unlike Podium ($399/mo) and Birdeye ($299+/mo), we show transparent pricing with no bookings required. Trellis is AI-native and autonomous — it works like an employee, not a tool. Plus, we're built specifically for small businesses, not enterprises.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment processor.
Can I switch plans later?
Yes! You can upgrade or downgrade your plan anytime from your account settings. Changes take effect at the start of your next billing cycle.