Retention built for local service businesses
Trellis vs Birdeye for Local Service Businesses
Trellis is built around the retention workflows that bring customers back. Birdeye is a broader reputation-management platform. Here is a straightforward comparison of published entry pricing and the retention features that matter after the first visit.
| Capability | Birdeye equivalent | Trellis |
|---|---|---|
| Published entry pricing | Starter/Standard — $299+/month per location Billed annually where applicable; higher tiers and add-ons are quote-based. |
Starter — $59/month or $590/year billed annually; 1 location, 500 contacts, and 100 SMS/month. |
| Automated review request sequences | Paid/plan-qualified review-request automation. | Included natively out of the box. |
| Multi-language follow-ups | Paid/plan-qualified equivalent; availability can vary by contract. | All 15 languages included. |
| One-click win-back journeys for 90-day-lapsed customers | Paid/plan-qualified re-engagement equivalent. | Included natively out of the box. |
Pricing and availability can vary by contract. Birdeye’s published entry pricing is not a quote for every business, and higher tiers or add-ons may carry separate pricing.
Ready to move your retention workflow?
Migrate the customer-retention work you are evaluating with Birdeye to Trellis and give your team a simpler way to bring lapsed customers back.
Explore the Trellis migration pilot →