📋 Demo preview — you're seeing Magnolia Salon's sample data, not a real account Start with your business →
⚡ Interactive Demo

See exactly how Trellis
follows up for you

Real SMS, WhatsApp, and email sequences sent on behalf of Magnolia Salon — tap the buttons below to watch it happen.

👇 Try It Live Below

Scroll down to send a simulated text and email

⚡ Interactive

Watch a follow-up send in real time

Tap the button to watch Trellis send an automated text — then see the customer reply.

S
Sarah Thompson
(205) 555-0192 · text message
Today
Hi Sarah! Thank you so much for coming in today. Hope you love your new highlights! 💛 — Magnolia Salon
Just now
Auto-sent by Trellis
I love it!! You all are the best 😍
Just now

Powered by Trellis — sent automatically after every visit

⚡ Interactive

Send a follow-up email and watch the reply

Tap Send to deliver a follow-up email — then watch Jennifer reply in real time.

Compose: automated follow-up email

Trellis writes this automatically — tap Send to watch it arrive in Jennifer's inbox

✉️
Sending email...
Delivering to jennifer@gmail.com
💬
Jennifer just replied!
"Oh my gosh, this is SO sweet!! 😍 I'm leaving you a review right now..."

That's a preview with sample data. Your dashboard shows your real customers replying like this — and Trellis handles it automatically.

Start with your business →
📱 SMS & 💬 WhatsApp Follow-ups

Messages your customers actually want to get

Trellis sends short, warm messages via SMS or WhatsApp at exactly the right time — without you thinking about it. Set a preferred channel per customer.

Post-visit follow-up sequence

Sent automatically after each appointment

Sample data
M
Magnolia Salon
(205) 555-0147 · text message
Thursday, March 13
Hi Sarah! Thank you so much for coming in today. Hope you love your new highlights! 💛 — Magnolia Salon
2:14 PM
Auto-sent by Trellis
I love it!! You all are the best 😍
2:31 PM
Saturday, March 15
So glad you love it, Sarah! If you have a moment, a quick Google review would mean the world to us 🙏 → g.co/magnolia
10:02 AM
Auto-sent by Trellis
Done! Left you 5 stars ⭐
10:44 AM

Win-back & re-engagement

Reaches customers before they go cold

Sample data
M
Magnolia Salon
(205) 555-0147 · text message
Wednesday, Feb 19
Hey Michelle! It's been a while — we miss you at Magnolia! 🌸 Ready for a refresh? Reply BOOK and we'll get you on the calendar. — Magnolia Salon
11:15 AM
Auto-sent by Trellis
BOOK — I was literally just thinking about this! Can I get in next week?
11:29 AM
Absolutely! We have Tuesday at 2pm or Thursday at 10am open. Which works better?
11:32 AM
Thursday at 10 is perfect 🙌
11:35 AM
Thursday, Feb 27
Reminder: Your appointment at Magnolia Salon is tomorrow, Thu Feb 27 at 10am! Reply C to confirm or call (205) 555-0147 to reschedule.
9:00 AM
Auto-sent by Trellis
C — confirmed! Can't wait 💇‍♀️
9:18 AM
💬 WhatsApp Business — New Channel

Reach customers where they actually are

Connect your WhatsApp Business number and Trellis delivers follow-ups in the world's most-used messaging app. Smart fallback ensures no message is ever lost: WhatsApp → SMS → Email.

💬 WhatsApp follow-up — post-visit

Delivered via WhatsApp Business to customers who prefer it

Sample data
‹
M
Magnolia Salon
✓ Business Account
📞 ⋮
Today
Hi Priya! ✂️ Thanks for visiting Magnolia Salon today — hope you love your new look! 💕 — Magnolia Salon
2:47 PM ✓✓
Auto-sent by Trellis
I absolutely love it!! Best visit yet 😍😉
3:12 PM
2 days later
So glad you loved it, Priya! If you have a moment, a quick Google review would mean the world to us 🙏 → g.co/magnolia
10:15 AM ✓✓
Auto-sent by Trellis
Left you 5 stars! ⭐⭐⭐⭐⭐
10:44 AM
🌎 15 Languages Supported

Follow-ups in 15 languages

Set a language preference per customer — Trellis sends every follow-up in that language automatically. English, Spanish, French, Mandarin, Korean, Vietnamese, Filipino, Arabic, Portuguese, Hindi, Japanese, Russian, Haitian Creole, German, and Italian.

Spanish follow-up — same workflow

Customers with a Spanish preference get native-language messages

Sample data
M
Magnolia Salon
(205) 555-0147 · text message
Viernes, 14 de marzo
¡Hola Ana! Gracias por visitarnos hoy. ¡Esperamos que adores tu nuevo look! 💜 — Magnolia Salon
2:14 PM
Auto-sent by Trellis
¡Me encanta! Son las mejores 😍
2:47 PM
Domingo, 16 de marzo
¡Qué alegría! Si tienes un momento, una reseña en Google nos ayudaría muchísimo 🙏 → g.co/magnolia
10:02 AM
Auto-sent by Trellis
¡Listo! Te dejé 5 estrellas ⭐
11:15 AM
⚙️ Automatic Engine

Trellis runs 24/7 —
you just set it once

No manual sending. No reminders to yourself. Every follow-up fires automatically, on schedule, while you focus on your customers.

🔄
Fires after every visit automatically
Log a visit, Trellis takes it from there. No button to click, no follow-up to remember. The full sequence runs without you.
📋
Every message logged and visible
Your activity log shows every auto-sent message — who got it, when, and whether they replied. Full transparency, zero manual work.
🛡️
Always compliant, always respectful
TCPA quiet hours (8am–9pm) are enforced at the platform level. Your customers only hear from you at times that feel right.
⭐ Google Reviews

Collects Google Reviews on Autopilot

Paste your Google Business Profile review link once — Trellis automatically weaves it into follow-up messages and your rating climbs while you work.

Review request SMS — auto-sent

Sarah gets a personal ask 2 days after her visit

Sample data
L
Luxe Salon
(205) 555-0162 · text message
Tuesday, May 6
Hi Sarah! Thanks for coming in today — we loved having you. 💕 If you have a minute, we'd really appreciate a quick review: g.page/r/abc123/review 🙏 It means the world to us! — Luxe Salon
2:14 PM
Auto-sent by Trellis
Done! Left you 5 stars ⭐⭐⭐⭐⭐
3:02 PM
📷 Picture Templates

Follow-ups that look as good
as your work

Add branded images to every message — 10 pre-designed templates across 4 categories, or upload your own photos.

BEFORE Plain text follow-up
AFTER 📷 With picture template (updates live above ↑)
📚
10 pro templates
Follow-Up, Review, Re-Engagement, Win-Back — one for every message type your business sends.
🎨
Brand color sync
Templates auto-populate with your brand colors. Looks intentional, not AI-generated.
📷
Upload your own photos
Storefront, team, before & after — your photos make every message feel personal, not automated.
🔄 Re-engagement & At-Risk

Win back lapsed customers automatically

Trellis watches visit history and sends re-engagement and win-back messages right on schedule — no manual effort required.

● Active
⚙️ Re-engagement Thresholds
30
days of no visit

Customers who haven't returned in 30 days receive a gentle nudge to come back.

60
days of no visit

Customers who haven't returned in 60 days receive a stronger win-back message with an offer.

✓ Saved ✓

Re-engagement message

Auto-sent after 30 days of no visit

M
Magnolia Salon
Text message
Today
Hi Sarah, it's been a while since your last visit at Magnolia Salon! We'd love to see you again — book your next appointment anytime. 💚
10:34 AM
Auto-sent · Re-engagement

At-risk win-back message

Auto-sent after 60 days of no visit

M
Magnolia Salon
Text message
Today
Hi Sarah, we miss you at Magnolia Salon! It's been a while and we wanted to check in — we'd love to welcome you back. Here's 10% off your next visit. 🌸
11:02 AM
Auto-sent · At-risk
⚙️ Owner Settings

Set your schedule once.
Trellis handles the rest forever.

Tell Trellis when your customers prefer to be reached. It never bothers them outside that window — or outside TCPA quiet hours.

● Active
🕐 Central Time (CT) — Birmingham, AL
10:00 AM
to
2:00 PM

Trellis queues messages and delivers them within this window

Mon Tue Wed Thu Fri Sat Sun
🛡️
Always TCPA Compliant
Trellis always respects TCPA quiet hours: 8am–9pm only in your customer's local timezone. This is a hard platform rule — your schedule window operates within these boundaries.
✓ Schedule saved — Trellis is running
⚡
Set once, done forever
Your schedule lives on your account. Every message references it automatically.
🕐
Respects quiet hours always
8am–9pm TCPA limits are enforced at the platform level, not just a preference.
🌎
Timezone-aware
Messages send in your business's local time so nothing goes out at a weird hour.
📅 The Full Sequence

How Trellis follows up
without you lifting a finger

Every touchpoint, timed perfectly — for every customer, automatically.

💬
Same day · 2 hours after visit
Post-visit thank you
"Hi Sarah! Thank you so much for coming in today. Hope you love your new highlights! 💛 — Magnolia Salon"
📱 SMS
2 days after visit
Follow-up email with review ask
"We loved having you in! If you have a moment, leaving a quick Google review would mean so much to our team..."
✉️ Email
⭐
5 days after visit
Review reminder (if no review yet)
"If you have a spare moment, a quick Google review would mean the world to us 🙏 → g.co/magnolia"
📱 SMS
💜
30 days with no return visit
Gentle win-back
"Hey Michelle! It's been a while — we miss you at Magnolia! 🌸 Ready for a refresh? Reply BOOK and we'll get you on the calendar."
📱 SMS

Now set it up
for your business

Connect your customer list and Trellis sends follow-ups automatically — every visit, every time. Takes under 5 minutes to set up.

Start free trial → Explore sample account

14-day free trial · No credit card required

v2026-05-04-a